Privacy Policy


Varni Properties respects your privacy and is committed to protecting it. We provide this Privacy Policy to inform you of our privacy procedures and practices, as well as to describe what information we collect about you, how we obtain your information, and how we use, share and otherwise process your information in the course of operating our business and our platforms.

In this Privacy Policy, “we”, “our” and “us” refers to Varni Properties, and their worldwide affiliates (collectively, “Varni Properties”); “the website” refers to the Varni Properties websites (including ); the website is the “platforms”; and “you” and “your” refers to a specific individual accessing and using the platforms or the services that we provide.
We may update or revise this Privacy Policy at any time and this page will always reflect the current version.

The information that we collect

For purposes of this Privacy Policy, Varni Properties is a “data controller”, which means that we are responsible for the personal information that we collect about you and how we process it.
“Personal information” is any information that can be used to identify you or that we can link to you and which we have in our possession or control.

The information we may collect from or about you includes:

  1. Personal data about you: When you register on the website as a user or otherwise, update your information, take part in promotions or campaigns or contests, sign into our mobile application using your personal information or a social media account, send emails to us, send support requests, contact estate agents via forms or phone numbers made available on our platforms, provide feedback, or when you report a problem with our platforms, you provide us with information that we store and process. Such information may include your name, address, phone number, email address, device IP address, date of birth, passport or Emirates ID, survey participation, video and audio recordings and your interests, and any other information that you independently choose to provide to us (for example, if you send us an email or call us).


  1. Website information: We may receive information from you as a result of your visits to, and use of, the website. This information may include information such as your IP address, the date and time you access the website, length of time you spend on the website, your browsing history (recorded by the text and graphics files that compose that page), and the Internet address of the website from which you redirected to our website.

  2. Other information: We may collect other information so that we, including our affiliates, can provide our services to you, If you are a user of any of our products or services, we may collect information you have made publicly available.

How do we obtain and what are the sources of your information

We may collect your information during the course of our relationship with you and will only use your personal information in accordance with applicable data protection laws.
We may obtain this information from a variety of sources, including:

  1. from you (for example, when you access and use the platforms, when you make an inquiry about our platforms or services, send WhatsApp communications to us or agents and brokers via our platforms to enquire about a property, send emails or call our Customer Care team, or otherwise provide us with your personal information);
  1. from real estate developers, agents and brokers;
  1. from our affiliates and business partners,
  1. from advertising networks, analytics providers and search information providers.

How do we use your information

We may use or process your personal information for the following purposes:

  1. to provide any services that you request from us;
  1. to provide a better service to you, and in particular, to keep internal records, as well as to improve our products, services and the platforms. If you contact us via the website, or via email to the contacts set out on the website, or via our call centres, we may keep a record of that correspondence or call to improve our services and to address any specific requests or complaints;
  1. to communicate with you (through various communication platforms, such as WhatsApp, SMS, phone and email) if you have ordered, purchased or participated in anything on the platforms, including to respond to any queries, requests or comments that you may have and to facilitate communications between you and our real estate agents and brokers when you enquire about the properties on our platforms;
  1. to contact you for market research purposes;
  1. to monitor communications in order to improve the services we provide to you and assess the performance and responsiveness of our employees and real estate agents that provide our services to you (for example, when you enquire about properties through our platforms and you are connected to the real estate agents by us);
  1. to provide you with information about new opportunities, promotions, alert notifications, special offers and other information that we may feel is relevant to you;
  1. to provide you and enable selected third parties to provide you, with information about goods or services that may interest you;
  1. to customize or enhance your experience on our platforms and services, including via the display of adverts and direct communications you receive from us, which may be based on your activity on our platforms;
  1. to improve our platforms by determining the website’s technical design specifications and identifying system performance or problem areas, for tracking activity on the website and mobile applications, preparing reports, assessing trends and otherwise monitoring the way in which the platforms are being used;
  1. to measure or understand the effectiveness of advertising we serve to you and others, to deliver relevant advertising to you, to make suggestions and recommendations to you and other users of our website about goods and services that may interest you or them, which may be based on your activity on our website or third parties’ website(s); and
  1. to comply with legal obligations.


The security of your information

Keeping your personal information secure and preventing unauthorized access is of utmost priority to us, and we take all steps reasonably necessary to protect your personal information against any unauthorized access, use, alteration, disclosure or destruction. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
Where we have given you, or where you have created a password which is part of our services or allows you to access parts of our platforms, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. We will do our best to protect your personal information, however, we cannot guarantee the security of your information transmitted to our platforms. Any transmission of information made, is done so at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Keeping your information

How long we hold your personal information for will vary, and we will typically keep your personal information only for as long as is necessary to respond to any queries or complaints, to improve the services that we offer to you or to comply with any legal obligations to which we may be subject.
To determine the appropriate retention periods for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve such purposes through other means, and the applicable legal requirements.

Your choices and rights

Under certain circumstances and under certain applicable data protection laws, you may have the right to:

  1. Access your data – request a copy of your personal information that we process about you;
  1. Correct your data – request us to amend or update your personal information where it is inaccurate or incomplete;
  1. Erase your data – request us to delete your personal information where it is no longer necessary for the purpose(s) for which your information was originally collected;
  1. Restrict your data – request us temporarily or permanently to stop processing all or some of your personal data;
  1. Object to the use of your data – at any time, object to us processing your personal information where it is based exclusively on our legitimate interests (see above) or for direct marketing purposes;
  1. Receive or transmit your data in a machine-readable and structured format (otherwise known as “data portability”) – request the receipt or transmission of your personal information to another organization
  2. , in a structured and machine-readable format; and
  1. Withdraw your consent – withdraw your consent at any time to the use of your personal information for a particular purpose (where we have asked you for consent to use your information for that particular purpose). Please take note that in certain circumstances it may be lawful for us to continue processing without your consent if we have another legal basis (other than consent) for doing so.

For any of the above, please email us at Subject to any overriding legal obligations, requirements and/or exemptions, we will endeavor to respond to your request as soon as possible, unless we require further information from you. We may also ask you to provide proof of your identity.

How to manage your marketing preferences

To opt out of email marketing, you can use the unsubscribe link found in the email communication you receive from us or by sending an email to For other marketing preferences, you can contact us via any relevant link in the marketing communication, or by sending an email to


Our services may contain links to and may be used by you in conjunction with third-party apps, services, tools, and websites that are not affiliated with, controlled, or managed by us. Examples include but are not limited to Facebook, LinkedIn, Twitter and, third-party apps like voice software and readers. The privacy practices of these third parties will be governed by the parties’ own privacy policies. We are not responsible for the security or privacy of any information collected by these third parties. You should review the privacy policies applicable to these third-party services. Information that you provide to third-party companies is not covered by this Privacy Policy.

Privacy of minors

We are committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. We do not knowingly collect information from children and we do not target our platforms to children. If you become aware that a child has provided us with personal information without the parent or guardian’s consent, please contact us a and we will take steps to delete the information from our records.

Updates or changes to this Privacy Policy

We may update this Privacy Policy from time to time as we deem necessary. If there are material changes to this Privacy Policy, we will provide notice where, and in the manner required, by applicable laws, including but not limited to by email or via the platforms. Any changes to this Privacy Policy take effect immediately after being notified by us.

How do you contact us

This Privacy Policy sets out in broad terms how we handle your personal information and safeguard your privacy. If you have any questions relating to our Privacy Policy, please send an email to

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